Return & Refund
I don't like my product
- How can I return my order?
- How does the return process work? Do I have to pay shipping costs for a return?
- Can I return my glasses with prescription if I don't like them?
- Can I exchange my order for another product?
- Can I return multiple orders together?
- I have been refunded an incorrect amount
My product shows signs of defects
- I need to file a complaint. My product has a defect within the warranty period
- Which spare parts do you offer?
- How can I request a spare part?
- My glasses sit crooked/have become misaligned after some time - Can I have them adjusted at a later point in time?
- How do I exchange my spare part?
- I have received wrong or defective goods