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  1. Kapten & Son (GB)
  2. Return & Refund

Return & Refund

I don't like my product

  • How can I return my order?
  • Why do I have to pay the return shipping costs?
  • Can I return my glasses with prescription if I don't like them?
  • Can I exchange my order for another product?
  • Can I return multiple orders together?
  • I have been refunded an incorrect amount
See all 7 articles

My product shows signs of defects

  • My product shows a defect within the warranty period
  • Which spare parts do you offer?
  • How can I request a spare part?
  • My glasses sit crooked/have become misaligned after some time - Can I have them adjusted at a later point in time?
  • How do I exchange my spare part?
  • I have received wrong or defective goods
See all 9 articles
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