Can I exchange my order for another product? Sophie 30 May 2023 15:35 Updated Unfortunately, an exchange of your products is not possible. However, you have the option to return your order to us within 14 days of receipt. We will then refund your money and you can place a new order with your desired product. Related articles How does the return process work? Do I have to pay shipping costs for a return? I need to file a complaint. My product has a defect within the warranty period How can I return my order? I have received wrong or defective goods I bought my product in a store or from a partner