Products ordered online can only be returned via our online store. A return in the store is unfortunately not possible for technical reasons. Likewise, products purchased in the store can only be returned on site.
Articles in this section
- How can I return my order?
- How does the return process work? Do I have to pay shipping costs for a return?
- Can I return my glasses with prescription if I don't like them?
- Can I exchange my order for another product?
- Can I return multiple orders together?
- I have been refunded an incorrect amount
- I bought my product in a store or from a partner
- Extended Right of Return