Products ordered online can only be claimed via our online store. Unfortunately, processing in the store is not possible for technical reasons.
If you are still within the 24-month warranty period, please visit one of our Kapten Stores.
If you have purchased your product from one of our partners, please contact the respective store directly, as warranty service is provided by the respective partner.
If you have any further questions, you can of course still contact us at any time via our contact form. :-)