Can I exchange my order for another product? Permanently deleted user 30 May 2023 15:35 Updated Unfortunately, an exchange of your products is not possible. However, you have the option to return your order to us within 14 days of receipt. We will then refund your money and you can place a new order with your desired product. Related articles Why do I have to pay the return shipping costs? My product shows a defect within the warranty period General information about the warranty Who is liable for the customs costs for the replacement delivery to a customs country? Can I have my order delivered to a packing station?