Order & Shipment

My order

• Where can I find my order number?
• I did not receive an order confirmation
• How can I change or cancel my order?
• How can I get a copy of my invoice?
• Why was my order cancelled?

Shipping

• Which countries do you deliver to and what is your delivery timeframe?
• What can I do if I ordered to the wrong address?
• Where is my parcel?
• Can I have my order delivered to a packing station?
• My package arrived damaged/ empty
• Do I have to pay anything for shipping or will there be customs charges for me?

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