Order & Shipment

My order

• Where can I find my order number?
• I did not receive an order confirmation
• How can I change or cancel my order?
• How can I get a copy of my invoice?
• Why was my order cancelled?

Shipping

• Which countries do you deliver to and what is your delivery timeframe?
• What can I do if I ordered to the wrong address?
• Where is my parcel?
• Will my gift be delivered in time for Christmas? - Information about delivery time
• Do I have to pay anything for shipping or will there be customs charges for me?
• I have received the wrong product or I am missing a product