We are truly sorry that you have not been able to successfully complete your order so far. Of course, this should not happen!
Here are a few tips that could help you with the encountered issue:
- Use another Internet Browser
- Delete your cookies
- Check your address (some addresses do not have a house number; in this case, you can add either "0" or "1" as the house number).)
- Choose another payment method
** Are you using your iPhone (prior to iOS 18) in Safari's Private Mode and trying to place an order? Unfortunately, we currently have a small technical issue on our website, which prevents completing orders in Private Mode. To successfully complete your order, please switch to a non-private Safari window. We're working to resolve this issue as soon as possible.**