Not sure what your order number is anymore? The number you enter in our returns portal is not being accepted? With this guide, you can check if you are entering your order number correctly.
For all orders placed after October 26, 2022:
If you ordered after October 26, 2022, your order number is structured as follows:
ks (Country Abbreviation) - (Country Code) - XXXXXXX
Germany: ksde-1001-XXXXXXX
Austria: ksat-1002-XXXXXXX
Switzerland: ksch-1003-XXXXXXX
Netherlands: ksnl-1004-XXXXXXX
France: ksfr-1005-XXXXXXX
Spain: kses-1006-XXXXXXX
Italy: ksit-1007-XXXXXXX
United Kingdom: ksgb-1008-XXXXXXX
Other countries: ksaa-1009-XXXXXX
Please note that there is a hyphen between your country abbreviation and country code, as well as between the last 7 digits. Make sure there are no spaces in this sequence. You can also check your order confirmation email from us; you will find your order number there as well.