My package arrived damaged/ empty Mascha 26 May 2023 12:40 Updated If your package does not arrive properly, please photograph the damage directly! Please send us the photos here so that we can discuss how to proceed. We will then get back to you and take care of a replacement delivery. Related articles Why do I have to pay the return shipping costs? Can I have my order delivered to a packing station? Customer Service Can I exchange my order for another product?